11
www.ultrachefgrills.com
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when valve
turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheang.
Ensure lighng procedure is followed carefully. All gas grill
valves must be in the o posion when the tank valve is turned
on. Turn tank on slowly to allow pressure to equalize. See
lighng instrucons.
Pipe must be sized according to installaon code.
Preheat grill with both main burners on high for 10 to 15
minutes.
Excessive are-ups/uneven heat. Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes towards the
front and the slots on the boom. See assembly instrucons.
Preheat grill with both main burners on high for 10 to 15
minutes.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instrucons.
Burners burn with yellow ame,
accompanied by the smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing. See general
maintenance instrucons. Open air shuer slightly according to
combuson air adjustment instrucons. (This must be done by
a qualied gas installer.)
Flames li away from burner,
accompanied by the smell of
gas, and possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to combuson air
adjustment instrucons. (This must be done by a qualied gas
installer.)
Burner will not light with the
igniter, but will light with a
match.
Dead baery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Wrong replacement igniter.
Improper gap at electrode p.
Liing ames on burner.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto the terminal
on the back of the igniter. Check that the lead wires from the
module to the ignion switch (if equipped) are rmly pushed
onto their respecve terminals.
One spark systems must use a one spark igniter.
Ensure that the collector box is ght and the gap between the
electrode end and the collector box is between 1/8” - 3/16”
(3mm-5mm). The gap can be adjusted by bending the box in
or out.
Close air shuer slightly - see previous problem.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal vibraons in the
regulator and does not aect the performance or safety of the
gas grill. Humming regulators will not be replaced.
Burners will not cross light each
other.
Plugged ports along back of
burner.
Clean burner ports. See burner maintenance instrucons.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside
surfaces.
This is not a defect. The nish on the lid and hood is porcelain,
and will not peel. The peeling is caused by hardened grease,
which dries into paint-like shards, that ake o. Regular
cleaning will prevent this. See cleaning instrucons.
Burner output on “high” seng
is too low. (Rumbling noise and
uering blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Propane regulator in “low ow”
state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All gas grill
valves must be in the o posion when the tank valve is turned
on. Turn tank on slowly to allow pressure to equalize. See
lighng instrucons.
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